30-Day Living Trial & Return Protocol
Last updated: Autumn 2026 • Hassle-Free Reverse Logistics
1. The 30-Day Living Guarantee
We design objects meant to coexist peacefully within your home. If a piece does not suit your space, lighting, or aesthetic expectations, you may return it within 30 days of confirmed delivery.
2. Return Condition Requirements
Items must be in original condition with no unauthorized modifications, accompanied by original interior packaging and accessories (cables, diffusers, or certificate cards).
3. Complimentary Return Courier Pickup
We provide pre-paid return shipping labels and can coordinate courier pickup directly from your residence or office.
4. Refund Processing Speed
Once your return arrives at our regional inspection facility (Frankfurt or Kansai), it is evaluated within 24 hours. Refunds are issued instantly to your original payment method (processing bank arrival is typically 2–4 business days).